Account Validation Error

[julianjewel]

I tried to validate the account on my staging server and it worked. I tried to move to the productions server and now its saying

“Your license of Pro is not validated . Place your Themeco license to unlock automatic updates, access to support, and Extensions. Learn more about product validation or manage licenses directly in your Themeco account.”

I tried updating the location in the Single License menu item and it still doesnt work. Can you remove or revoke the license, so I can reapply the license to the new website?

Thanks,
Julian Jewel

[tristup]

Hi Julian,

Thanks for reaching out.
There might be a few different reasons for this issue. I would suggest you troubleshoot the common issues related to the Product Validation.

1. Location Issues
2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks