Accordions not opening

Support
#1

Hi,

We are having an issue with our accordions not opening on our site https://www.20minutos.es/servicios/productos-financieros/. Sometimes they work, and sometimes they don’t.

When we enter the site in incognito and try pressing the accordions, they just dont open sometimes. When this happens, no accordions at all open on the page but everything else works.

Some examples of pages where this error occurs are:


Do you have any idea what the issue might be?

Thank you!

#2

We tried it in Google Chrome on Desktop by the way, this is where the error appears to be.

#3

Hi Pontus,

Thanks for reaching out.
I have checked the first URL but it does not contain any Accordion element. In the last two pages, I found the Accordion element and it is not working as described. It seems there might be something that is the reason behind the issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

  1. Theme Related Issue
  2. Plugin Conflict
  3. Theme Update related issue
  4. CSS/JS Customization
  5. Disabling Cache
  6. Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– Exact page URL where you are having this problem.

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Thanks

#4

Hi,

We received the following CSS for accordions from the “One” team:

$el.x-acc .x-acc-item {
border-bottom: 1px solid #d1d1d1;
border-radius: 0 !important;
background-color: transparent;
box-shadow: none;
}

Could this be what is causing the issue? I really do like the way the accordions look with this CSS and would like to continue using it, so if it is what is causing it, can we just alter it in some way?

#5

Hey Pontnus,

The CSS code above doesn’t affect the accordion functionality. That being said, I highly suggest following the troubleshooting steps that my colleague posted above.

Hope that helps and let us know how it goes.

#6

Hi again,

I followed all steps but I wasn’t able to get rid of the problem. I also noticed it is present on another page on one of our other websites; https://www.eleconomista.es/finanzas-personales/forex/.

Maybe this will help in the troubleshooting.

I gave you a user on both sites in a secure note.

Thanks a lot!

#7

Hello Pontnus,

Thanks for sharing the login details I went ahead and checked your setting it seems that it is an issue with cache and plugin conflict. I would suggest you please purge all the cache from the WP Rocket and then temporarily deactivate the WP Rocket plugin then check it again.

Thanks

#8

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