Hello, I cannot add new accordion elements to my page. I did manage to input the first two elements without problem, but after creating a 3rd item and clicking on the “Save” button, it gives me the fun “success” messages, but when I go to view the page in a new browser tab, the new item is not displaying. (I think there’s a bug somehow in the Pro builder.)
Hey There,
Please try to find HTML syntax mistakes on your page, if you see a missing > or any bad syntax, that might cause the issue you are describing.
If you can’t find anything and the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
All the best!
I’ve checked my HTML and cannot seem to find anything wrong. The first 2 accordion elements are from the original placeholder copy, which I’ve written over. But trying to add a new accordion element, it will not let me. I’ve even tried duplicating one of the original accordion elements and writing over the placeholder text, and it gives me the success message, but when I visit the site from a new browser window, the change is not saved. Not sure what’s happening, it’s so frustrating! 
Sure I can give you private access to the site. To add a new user, I’ll need a secure email to send to, please provide this. Thanks.
Hi There,
Unfortunately we do not have an email address to provide, please create a user using one of your own email addresses.
Thank you
Sure, no problem. Here it is below…
Hi There,
Please double check the credentials. It says invalid username when I tried to login.
That is strange, I’m not sure what happened. I’ve updated the pw in the Secure Note above. Let me know if you still are unable to log in. Thanks in advance. 
I just noticed that the page is not always saving new changes. I cannot add a class to the current-page button in the sub-menu, so the button is red (the default colour) rather than the blue that I’m assigning it. Could the page be corrupt somehow?
Hi there,
That is strange, I managed to access your website.
The case you are describing is a typical cache problem which happens when the plugin of the cache related services are not configured correctly. But I checked your website and there are no cache plugins.
I also added a Test Page and it was working ok. Would you please kindly install the duplicate post plugin and duplicate your pages that have problems, try to work on those pages and see if it fixes the problem.
Thank you.
I like to avoid adding an additional plugins, so I created a new page from scratch. It allowed me to create the secondary navbar in the first section (x-section-1), but as soon as I added the accordion to the 2nd section (x-section-2), it would not allow me to save my changes. I thought it might be due to the bulleted list that I inserted in the original page, so I tried it without any lists this time, just the standard headings and text, but it wouldn’t let me add this. Could it be because I have 1 section without a container, and another with a container?
Here’s a screen capture that shows how the first 2 accordion items are reflected in the display area, but not the 3rd item:
Hi,
I tried adding the an accordion with the default content and it let me saved.
Can you share to us the text that you are adding in your accordion.
There could be some characters that is messing up with cornerstone.
Try to type in the text instead of copying and pasting.
Thanks
Thank you for looking into this for me Paul. I know that Microsoft Word has a lot of extra formatting in its hidden code, so I originally copied and pasted the text from Microsoft Word into my Mac’s ‘TextEdit’ software, and pressed “COMMAND + SHIFT + T” before pasting in TextEdit, and then re-copying and pasting the text into Cornerstone, but was still having the issue. I tried it a few times, to no avail.
I tried following your advice, and hand-typed the text from scratch. It allowed me to save the first accordion item, but not the second item. I could be wrong, but my hunch is that doesn’t like the <ul> and <li> text. I will provide the text in a secure note so you can test it out for yourselves. Please help!
Hi there,
I just tried those contents and it saves okay. And please change your special characters such as ’ to standard ' as well, same goes for ". Sometimes it’s <, which you may need to use HTML entities, like < for <.
https://dev.w3.org/html5/html-author/charref
Thanks!
Thank you for looking into this. It seems that as soon as I introduced the
- tag, it stopped recognizing any other symbols, even the apparently innocuous apostrophe. So I used ' and it cleared the problem. Thanks again for your help @iam!
You’re always welcome!
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