Accordion is broken?

[devideomakers]

Hi! On this page of ours the accordeon won’t open: https://devideomakers.nl/contact/

It does if you are logged in, but as soon as you go into an incognito mode, it’s broken.
We got this complaint from customers, so it’s not working from where they are either.

How can we fix this?

Thank you!

[tristup]

Hi @devideomakers,

Thanks for reaching out.
It might be due to the improper update of Cornerstone. I would suggest you update it by following the below steps.

1. Delete the existing Cornerstone.
2. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be the latest version.

If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us recognize the reason:

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks