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#1

I can’t access the Templates areas, the Global Blocks and the Cloud Design. It means I can’t costumize anything, even if my license is valid and I did all the updates.
Does anyone know what could be the problem?

#2

Hi Camillo,

Thank you for writing in, Is that the site you’re working on below? please do the following:

  • The version of X (7.1.2) you have is a few updates behind. Please update your X theme to the latest version (7.2.3)

Updating Your Themes and Plugins

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

  • I see that you have Hummingbird cache, please clear all caches including browser cache then deactivate your caching plugin and other optimization plugins for a while.

  • If the issue persists, please do a test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Cheers!

#3

Thank you!
It was a plugin conflict due to the last updates.
I deactivated HummingBird to fix the problem.

#4

We are delighted to assist you with this.

Cheers!

#5

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