I added a video in the top section background and it seems like it is working but not for Mac (Safari)…do you know what is happening?
Hi @olwm,
Thanks for reaching out.
I checked and the error is related to this https://github.com/google/google-api-javascript-client/issues/397, and in your site, it’s caused by Rev Slider and Wordpress emoji script instead of google API. Could you try disabling your revolution slider and test it again?
Else, please provide your admin login credentials in the secure note so we could check.
Thanks!
We are not using the Rev Slider. It is only the background from the section. Check in the homepage top section. I sent you the secure note as well
Hello @olwm,
I have tested your video in my Safari browser and indeed it is not playing. Did you do the video conversion yourself? It seems that the .mp4 format is not compatible with Safari. Do you still have the original video file? Please use HandBrake (handbrake.fr) and convert your original video to *.mp4 and then re upload it to your site.
We would love to know if this has worked for you. Thank you.
I tried and it still not working. Before it was on other server…I moved it into the same server and now it is working!
Hello @olwm,
That means that Safari and iOS browser does not allow Cross Origin Resource Sharing.
It is good to know that you have figured out a solution to the issue.
Regards.
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