A conflict

Support
#1

Hi,

So I’ve posted this everywhere because I need to work on this asap.

I keep getting “A conflict on the front end of your site has prevented the preview from loading.”.

I added two pages with password protect but these work fine too?

Please help if you can.

Thanks, Paul

#2

Hi there Paul,

Thanks for getting in touch. Before we get to the issue at hand please note posting in multiple places isn’t advised and will only slow down our responses as we have to check in multiple places and will lead to “doubling up” on advice and solutions.

In future if it’s a technical issue that you require Themeco support on, please post in the Support Forums. If it’s a general question about a Themeco product that you don’t require support on or an official response from a Themeco member of staff you can post in the “Peer to Peer” forums.

You posted this issue in the Peer to Peer forums, I’ve now moved that to the support area so you can get the correct help and advise on your issue from our dedicated support team.

The Issue:

Onto the issue at hand, the message in general is a generalized error message that can mean one of many things. Please make sure to read the following thoroughly and follow all steps outlined.

The message can be caused by the following:

  • A plugin conflict. This could be a new plugin you’ve recently added or it can be a plugin that has recently updated and introduced a javascript error or similar in the front-end output. Please deactivate all plugins apart from Cornerstone and see if the error still exists. If it doesn’t. Reactivate all plugins one by one until the issue happens again. That then means plugin “ex” caused the error.
  • Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.
  • Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.
  • Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.
  • Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist. Please be aware all issues are answered in order from oldest to newest, bumping threads to get a response will push it back in the queue and cause a delay in our response.

Thanks!

#3

Tried all of the above, it happens on any page I make the front/home page!

#4

Hey There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#6

Hello There,

Regretfully we still cannot log in. You seem to forget to send the username.
Please double check the credentials so that we can log in and investigate the issue further.

Please let us know how it goes.

#7

the user name is: admin

#8

Hi,

I replied on your other thread.

Please let´s follow up just there.

Thank you