A conflict from the front end

Support
#1

Hi.
I can’t edit
with cornerstone I get a conflict from “my” front end message.
Everything is updated to the latest versions.

#2

Hi there,

Thanks for writing in.

There are several third party plugins installed which might be causing some conflict. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#3

Hi. Deactivated every plugin except cornerstone. Still not working. Thanks!

#4

Hi There,

So it seems the issue was resolve without me doing anything. Here’s what happened when I first check your site it is in Twenty Seventeen theme, I did login with the credentials you provided above to check the themes panel (Utseende > Teman) I see there that you have a broken child theme active, its name is x-child but it has no parent.

I did check your home page to confirm the issue and it is. When I navigate back to themes panel it switch to a working child theme (the child theme that you have now), but its folder is named x-child-3, so I suspect you have multiple child theme installed and the corrupted one is causing the “A conflict from the front end” issue. When I check back your homepage the Cornerstone is opening fine (https://prnt.sc/g9g3r9, https://prnt.sc/g9g4df).

The corrupted child theme is gone on the themes panel now, but you should see its remnant folder under \wp-content\themes\ directory, unless someone on your team deleted it that is why the site automatically switch the working child theme (x-child-3).

Thanks,

#5

Thanks for the help! Do you know if theres a way that I can merge my accounts handling the licenses?

#6

Please open a separate thread for the license question and we’ll forward it to our accounts manager.

Thanks.