A BIg conflict on the front end of your site has prevented the preview from loading

Support
#1

I have just installed Pro and am getting the error as per the subject title.

I have deactivated as many plugins as I could and checked Http and Https config - all okay.

I need to get working on this so hope you can get a response to me quickly.

#2

Hi there @Simon.royle,

Can you double check that your site is set as https in your wp-admin > settings > general, having http in either of those two boxes will cause the same issue you’re currently getting.

If that is set correctly, are you using any caching plugins or Cloudflare? If you are using Cloudflare make sure the auto minification functionality of Cloudflare is disabled as Pro already serves minified files.

Thanks!

#3

Yes, I have double checked all okay on my end. I turned off all plugins and am not using Cloudflare - I am certain this is a code issue on your end with Microsoft Edge Browser (my preferred editor); as the site and Cornerstone are operating okay under Chrome - which is what I am using while you get your act together.

#4

Hello There,

To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Thank you.

#5

onesportmedia.com/academies/

#6

Hi There,

I can’t see any error. Would you mind giving us credentials using a secure note so we can check further? This is the list of known issue on PRO: https://theme.co/apex/forum/t/troubleshooting-pro-known-issues/203.

#7

That’s the error message I get when I try to edit anything with Pro using Microsoft Edge. I’m using Chrome and it works - therefore the problem is with you not with me.

Like the theme, not impressed with the support.

#8

Hello There,
​
​Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#10

ok I will do that

#11

Hi there,

I’m on MS Edge too and I’m not getting this issue in my installation of Pro, so the issue is only specific to your site/host. This is the error from your site when using MS Edge

[object Object]{error: true, message: "incomplete", response: "<!DOCTYPE h..."}

And I traced that error message, this is the code that displays it

          var index = response.lastIndexOf(signature);
          if (-1 === index || index < response.lastIndexOf('</html>')) {
            reject({ error: true, message: 'incomplete', response: response });
            return;
          }

Which means, if the response last index doesn’t have </html> then it’s incomplete. Though I checked the data and there is existing </html> in the end, so it’s probably due to some special or white characters added along. But I’m not sure yet which is the source. Would you mind providing your FTP login credentials as well? I’ll try uploading a fresh copy of Pro theme.

Thanks.