503 - Server Unavailable

Support
#1

Hi,

Website (https://www.sugarbeacheventshawaii.com) has been down all day. This website is hosted through you. I contacted support through the hosting dashboard 7 hours ago, but haven’t heard anything yet. My client is chomping at the bit to get it back up. Please help!! We are seeing a 503 - Server Unavailable message.

Sylvia

#2

Hi Sylvia,

Thank you for writing in, did you install or update something before this issue happened? If you install/update a plugin when this issue happen, try deactivating that plugin. Since you cannot login to your WordPress dashboard due to the 503 error, you will need to connect to your website via a FTP client or File Manager in cPanel. Once connected, go to /wp-content/plugins/ and look for the folder of the suspecting plugin, rename it to something so it will be deactivated.

If its fine to deactivate all the plugins, then rename the plugins folder (in /wp-content/). Then check if that resolves the 503 error.

If it does, then activate your plugins one by on from your admin dashboard, and see which one will caused the 503 error.

If that does not resolve the issue, please provide us login credentials (wp-admin and FTP) in a secure note so we can take a closer look.

Let us now how it goes,
Cheers!

#3

You guys were able to bring it back online yesterday, but now today it’s offline again with the 503. I didn’t update anything or do anything that would cause this. The tech guy said there was an outage that caused the first blowout. Something isn’t right. My client is going to freak when she realizes the site is down again.

#4

I renamed the plugins folder to deactivate from FTP, but the 503 is still occurring. Please help!

#5

I’m having the same problem with 3 of my sites hosted with you, and there is no new updates

#6

Just renamed the plugins folder again to something else again, and the site came up, but now it’s down again. Seems to be coming in and out. So, not sure if it’s the plugins.

Here is an error message I received from Firefox:

Error 503 Backend fetch failed

Backend fetch failed
Guru Meditation:

XID: 160759909

Varnish cache server
bootstrapcdn.com/bootstrap/3.3.5/css/bootstrap.min.css" rel=“stylesheet”>

#7

Hi guys,

We’re working to bring back all the sites online ASAP.

Sorry for this inconvenience!

#8

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