500error on checkout

i did the updates last night and woke up this morning to lots of timeout errors and a 500 error on checkout on themeatboxcompany.co.uk and another site. i’ve rolled back to a previous version of pro.

Hello @simonwr1976,

Thanks for writing to us.

It seems that your site working fine now. It would be best if you could copying your live website to your staging area where you can update your theme with our latest version of the theme.

If you find any issue there, please troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Plugin Conflict
  2. Child Theme
  3. Css/Js Customization
  4. Increasing Php Memory Limit
  5. Disabling Cache
  6. Disabling Cdn
  7. Permalinks

If none of those work, please send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP details (ask your web host if you’re not familiar with this)

You can find the Secure Note button at the bottom of your posts


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