500 Internal Server Error after update


I just updated X and Cornerstone to the latest release.
Now, when I click on the X menu items (Cornerstone, Theme Options, Template, Global Blocks, Design Cloud) in WP admin, I get a 500 Internal Server Error.
This didn’t happened before update.

Any idea?

Hello @snowtura,

Thanks for writing in! You may be having a PHP Memory Limit exhaustion. You need to increase the limit. Please check this out:

It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Disabling Cache
Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

Hi @ruenel

thanks for the hints.
Well, it did go strange but it worked.

I tried deactivating all plugins and the error was still happening.
Then I reactivated all of them at the same time (because I was thinking that the plugins were not the cause) and the 500 error didn’t show up again.
So may be some kind of mis-activated plugin or something.

Thanks for your help.

Hello @snowtura,

You are most welcome. It’s good to know that we were able to help you out.


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