404 on fontawesome-webfont.ttf?v=4.7.0

Support
#1

Hi there, I’m trying to get rid of the old font awesome as I keep getting 404’s on page tests. Could someone please take a look and advise?

#2

Hi,

Upon checking, I can see you have cache plugin installed

So it’s possible to implement a change like update the theme, and not have it take place because a cached version of the page or various resources are loading instead of the latest version.

Please clear your plugin cache and cloudflare cache then check again.

Thanks

#3

Hi Paul,
Thanks for getting back to me. I’ve done the follwoing

  • cleared the caches (cloudflare, siteground, wp-rocket)
  • added the script - to the header
  • in the header also

It looks like its trying to access the old fonts as I keep getting these on page tests

The following requests are returning 404/410 responses. Either fix the broken links, or remove the references to the non-existent resources.
https://www.goodsky.com.au/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.ttf?v=4.7.0
https://www.goodsky.com.au/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2?v=4.7.0
https://www.goodsky.com.au/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff?v=4.7.0

If I am accessing the new fonts via font awesomes CDN should be able to delete the old font awesome folder in the theme or replace it?
Thank you

#4

Hi,

Can you provide more details on what you have added in the header.

  • added the script - to the header
  • in the header also

The theme will add the fontawesome resources for you, no need to add it manually.

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks

#5

Hi Paul, Secure note sent and the header codes, which probably aren’t needed are as below

<script defer src="https://use.fontawesome.com/releases/v5.3.1/js/all.js"></script>

<link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.3.1/css/all.css" integrity="sha384-mzrmE5qonljUremFsqc01SB46JvROS7bZs3IO2EmfFsd15uHvIt+Y8vEf7N7fWAU" crossorigin="anonymous">
#6

Hi There,

More likely a caching related because if you append something like ?nocache=1 on the URL, you would not see the fontawesome-webfont-ttf-v-4-7-0 error 404. And X and PRO is now using FontAwesome PRO 5 (not 4.7.0).

I see that you’re using CloudFlare, please login directly to your CloudFlare dashboard and Purge All cache.

CloudFlare - How do I purge my cache?

Thanks,

#7

Yes I purged everything, and it still shows a 404.
My font folder in the site files shows the following

If I remove any trace of the old fonts would I still get a 404? Cheers

#8

Hi There,

I don’t see that fontawesome-webfont-ttf-v-4-7-0 error 404 anymore, probably your caching has been cleared now.

But I’m seeing a different error on your site (https://prnt.sc/l54bag), please do testing for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you have a custom JavaScript, please remove those as well and see if that resolves the issue.

And please clear the Merge + Minify + Refresh plugin as well.

Let us know how it goes,
Thanks,

#9

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