404 Error When Attempting to access any Cornerstone feature from Pro

[ehsdappdev]

I created a new sub-domain and installed a fresh copy of WordPress and the latest Pro and Pro child theme . When I attempt to launch Cornerstone or access the theme options, I get a 404.

The permalinks have already been set to post. The server has mod_rewrite on by default (dedicated server with Plesk Obsidian with NGINX/Apache) and the main domain and other sites on the same server running Pro have no issue. If I reset the permalinks to plain, the issue is resolved, but changing to any pretty links schema causes the 404.

[tristup]

Hi Kevin,

Thanks for reaching out.
There might be some problem with the permalink settings. I would suggest you please reset the permalink structure, by selecting the Plain and back to %postname%.
Please find the article on Permalink Structure and how you can change it: https://docs.presscustomizr.com/article/404-how-to-reset-flush-permalinks-and-fix-permalink-problems-in

If that does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[ehsdappdev]

I was able to resolve the issue by creating a new WordPress .htaccess file for this site.

It was weird that all my other subdomains and sites with Pro never needed to manually create a .htaccess to get pretty links working.

[prakash_s]

Hello Kevin,

It generally happens due to a corrupted .htaccess file or server file permission. Glad that you were able to create a .htaccess file to fix your issue.

Thanks