404 Error Using Cornerstone to edit footer

[ronan_estalilla]

We are trying to edit pages on our site with Cornerstone but every time it will throw 404 error. One of the authors said that we previously used Pro and this is the first time they will edit using Cornerstone. All the the permalinks are default and I can’t find any issues there. We are initially trying to edit the footer but found out that it does not work on any pages as well. Can someone help? Thanks

[tristup]

Hi Ronan,

Unfortunately, the WordPress login URL is not accessible. Can you please provide that in the secure note for further investigation?
NOTE: Please check the Settings > Permalink and set that to %postname%.

Thanks

[ronan_estalilla]

Hi Trish

I’ve put the login URL on the secure note.

I’ve done what you suggested but same error.

Thanks

Ronan

[tristup]

Hi Ronan,

I have checked your website and found the issue you described here. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
8.Increasing PHP Memory Limit
9.Permalink

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of these helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks