3.0 Headline shortcode issue

Support
#1

I recently updated my first existing site to 3.0 and noticed an issue not present before.

Adding a shortcode to the Subheadline box does this in the preview:

I understand the shortcode does not generate, but the original Headline text is not showing.

#2

Hi Nathan,

Thanks for letting us know about this. I’m not seeing this happen. Would you mind letting me login to the site to see what could be causing it? If this is ok, you can add login credentials in a secure note. Thanks!

#3

I’ve put login details in a secure note. The page is the ‘Customer Care’ page.

#4

Thanks! I’m in. I’ve updated the site to a 3.0.1 build which hasn’t been released yet as I suspected it could be related to the Adobe Fonts issue we fixed, but looks like this is something else. Still investigating.

#5

Hi again,

I’ve fixed it on your page for now by using the new Raw Content element. I just placed it after your “Contact Us” headline and put the shortcode inside.

I’m still not sure what the root cause is here of the rendering issue is, but I’ll continue to check locally now that I understand more of the problem. It looks like it might be pretty involved, so we may need to open a bug ticket for this that is investigated more thoroughly.

#6

Okay sounds good!

#7

If you need anything else we can help you with, don’t hesitate to open another thread.

#8

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