2 Versions of my website

Hi,

A few weeks ago my website https://www.kohlipeisland.org/ changed. The mobile version works fine however the desktop version seems to be duplicating rows/columns. I have since done updates but the problem still persists. I have spoken to siteground and they have suggested that its an issue with the theme. Nothing to do with cache etc… I have also tried a transient cleaner and that didn’t work either. I’ve also tried hiding the sections and that doesn’t work ether. So to clarify the site was working fine I didn’t touch anything, no updates etc…but this problem occurred. Tried updates and some other things since and its still not working.

Thanks in advance

Hi @emma7,

Thanks for writing in.

I could see that your column are not properly assigned to which screen size they will show. To adjust each columns when to show,

For classic, check the screenshot below:

And for new elements,

Hope it helps.

Let us know how it goes.

Thanks.

Hi, Unfortunately no it doesn’t work. The correct content doesn’t show. On Mobile it works fine, desktop.it doesn’t show. Hide them it doesn’t make any difference.

Regards,

Emma

Hi Emma,

Can you provide us a screenshot on how it looks in your end.

Please provide following information so we can take a closer look:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

https://www.kohlipeisland.org/

Hi Emma,

I am sorry but I am not exactly sure which element you want to hide or show.

You can click on the mobile icon so you can better manage your element and sections.

See Video - https://www.screencast.com/t/ha7Cl7PMk7

Hope that helps.

Hi,

It cant be hidden, that’s the problem. If you look at website on mobile it’s how it should be. if you scroll down you see 4 sections…

Ferry Timetable, How to get to Koh Lipe, koh lipe beaches and Langkawai to Lipe. This is only shows on mobile. On desktop its not showing correctly its duplicating and cant be changed.

Regards,

Emma

Hi There,

I could see that you’ve updated the Cornerstone plugin to the latest version.

Could you please try updating your X theme to the latest version as well or may I do it?

Thank you.

Hi, Theme updated. Still the same.

Thanks

Hi Emma,

Yes, more likely this is an issue with the Hide During Breakpoints options, but its very confusing.
You have 4 sections, right? each section has 2 ROWs, a ROW dedicated for desktop view and a ROW that is dedicated to mobile view.

Please take Paul’s advice above to edit the page in desktop preview and mobile preview. You don’t need to change the Hide During Breakpoints of those ROWs, just change/rearrange the content.

If issue persists, please provide us login credentials in a secure note again, as the one you provided above does not work anymore.

Cheers!

Hi,

I’m confused myself as it was working and I hadn’t touched it. Those 4 sections I mentioned previously have 2 rows. None are dedicated for mobile. Its supposed to look the same, and was looking the same. I cant seem to be able to change it so I will supply you with an updated login in a secured note.

Thanks

Hi Emma,

Those duplicates should be Koh Lipe Beaches and How to get to Koh Lipe sections

I went ahead and change it and it seems to work now.

Kindly check in your end.

Thanks

Working thanks, can you tell me what was wrong?

Thanks

Hi Emma,

It’s not about the visibility.

You added Ferry Timetable and How to get to Koh Lipe desktop version twice.

I changed the last two(duplicates) to be Koh Lipe Beaches and How to get to Koh Lipe sections

Thanks

Thanks, I’m completely baffled as to how. It hasn’t been touched by anyone!

Hi,

I’m sorry but I have no idea as well. Anyway, have a nice day! :slight_smile:

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