I am having an issue with the header/footer builders not showing me which menus are available to style. It just says “Create Header. Start blank or use template to get started” but doesn’t show any options to click on.
The other issue im having is that everything in pros menus are transparent, so when I’m in the settings for example, its just some text overlayed on the display. I’ve attached images to show both issues im having.
Here is an image of the header builder menu without the setting menu overlaying it.
Hi Charles,
I don’t see any error on the frontend.
Can you try to reinstall the theme first? It might be corrupted. Note to always save a backup.
If the issue persists, it can be memory issue. Go to Pro > Status. If you don’t have enough memory, we’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
If not memory, can be a plugin conflict. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If all of this is not the issue, we need you to share credentials inside a secure note so we can investigate further.
Hello Charles,
Thanks for providing the information. I have logged in and checked your settings. It seems that it is all good. It could be that a file is missing or corrupted. Can you please provide us FTP access and allow us to re install your Pro theme?
Kindly let us know.
Yes, I’ve added the FTP information to the secure note I posted earlier, thank you!
Hello Charles,
I already have installed your Pro theme. It is still displaying the same. It is the same thing when you go to Pro > Theme Options. It looks as if there is no styling or a file is missing. Can you please set up a staging site? Maybe this issue is coming from your current server. We need to check and compare it by using a staging site. A staging site is very useful because you can test drive any X updates in the staging area, do the customizations and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:
Best Regards.
Here’s the log in link for the staging site: http://atlasoncall.com/atlasstaging/wp-admin/
It’s just the same credentials that I sent over in the secure note.
Thanks again for your help.
Hi Charles,
Thank you for providing the login information for the staging website. I went over the website and tested all possible cases that I could think of and could not find the reason for the problem.
I also installed the Pro theme from scratch but the result is the same, just so you know that is not what our theme is supposed to show.
The conclusion is that there is some kind of interfering or conflict with the managed hosting that you use. Please contact them and ask them to follow up.
For example, whenever you go to *Pro > Content and click the settings icon you need to see the UI Theme option under the preferences tab:
But there is no such option on your installation:
I used the same theme zip file on your installation, that I used for my installation. This shows that there is a manipulation happening on your server and that is something your hosting service provider should follow up.
Thank you for your understanding.
Just switched hosts and now everything is working fine. Thanks so much for all your help!
Glad that you managed to fix the issue 
.
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