Docs

[wbgTHEMECO]

I am using this code inside a text element on a Integrity stack of X Theme v 4.6.4

[x_button shape=”” size=”regular” float=”” info=”none” info_place=”top” info_trigger=”hover” lightbox_video=”true” class=”x-btn btn-lightbox” href=”https://www.youtube.com/embed/4rFJ13-ROCU”%5DWatch the Video[/x_button][lightbox selector=”.btn-lightbox”]

The video opens in the lightbox on Chrome and Safari but not in FireFox (v49.0.2) on Mac 10.12.1

Is there any known issue or is there a work around?

[Rahul]

Hey There,

Thanks for writing in!

To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

[wbgTHEMECO]

This reply has been marked as private.

[wbgTHEMECO]

Another update.

This fails on Chrome 54.x on Windows 10.

[Paul R]

Hi,

I tried your button and it seems to be working fine.

http://screencast.com/t/ZDW800VT

Can you try our demos site and see if it’s working fine on your end.

Responsive Lightbox

Thanks

[wbgTHEMECO]

Was that Windows 8, 8.1 or 10 when using Chrome 54.x?

Also, can you try FireFox latest version on Mac to see if that also works for you?

thank you

[Paul R]

Hi,

It’s windows 10, I tried it on firefox and it’s working too.

Have you tried our demo? See if it behaves the same in your end.

Responsive Lightbox

Thanks

[wbgTHEMECO]

I tried the demo site with FireFox v50 on Mac OS 10.2 and it does not open a light box for the images.
In Firebug, I do not see any console errors.

Chrome 54 on Windows 10 doesn’t open the light box on the demo page either.

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[wbgTHEMECO]

This reply has been marked as private.

[Christian]

Since the lightbox works on our end and not on your side, there might be a problem with your system. If you have browser extensions, please deactivate them then check again. If that doesn’t help, try re-installing the browser.

Thanks.

[wbgTHEMECO]

So on that test page, Typography, that button and lightbox youtube video work?

[Joao]

Hi There,

I entered your draft page and clicked on the button and your lightbox works fine.

It is not on autoplay but opens fine, see image attached.

Joao

[Author]

Posts