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  • December 19, 2016 at 11:29 am #1298406
    co50
    Participant

    Hi,

    We’re using your YouTube embedded video element. Whenever a user makes the video full-screen, and then goes back to window-mode, the video is blank with just a white screen where the video is. Do you have a fix for this?

    https://asthenisusa.com/how-it-works/

    December 19, 2016 at 11:31 am #1298410
    co50
    Participant

    Just want to add that this bug is caused by Advanced Controls setting being on, which we require for this element and should not be a problem. Turning it off results in the video coming back from full screen as it should. We turned off caching to test this bug so the issue is not with WP Rocket.

    Greg

    December 19, 2016 at 12:00 pm #1298451
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    December 19, 2016 at 8:53 pm #1298948
    co50
    Participant
    This reply has been marked as private.
    December 20, 2016 at 4:49 am #1299215
    Paul R
    Moderator

    Hi,

    The Video element is meant for self hosted mp4 videos.

    I went ahead and change it with embedded video element instead.

    Kindly check on your end.

    December 20, 2016 at 2:11 pm #1299720
    co50
    Participant

    Thank you!

    December 20, 2016 at 2:25 pm #1299739
    Joao
    Moderator

    You are welcome,

    Joao

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