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  • September 29, 2016 at 7:13 pm #1196505
    duvalcs
    Participant

    I have tried to revoke and reassign to my domain but I keep getting the same error.

    Please help.

    September 29, 2016 at 10:32 pm #1196827
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    September 30, 2016 at 12:21 am #1196903
    duvalcs
    Participant
    This reply has been marked as private.
    September 30, 2016 at 1:04 am #1196941
    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the login information. I have checked it and the license code is indeed assigned to another site. Using my test license I tried to validate your site and it did validate. Here what I want you to do:
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    September 30, 2016 at 1:13 am #1196947
    duvalcs
    Participant

    Its working now without doing any of that… thanks whatever you did!

    September 30, 2016 at 1:13 am #1196948
    Paul R
    Moderator

    You’re welcome! 🙂

    January 1, 2017 at 11:12 pm #1312155
    duvalcs
    Participant

    Hello X Theme Support,

    This issue happened again.

    I revoked the license and re-added it several times

    January 2, 2017 at 1:03 am #1312235
    Paul R
    Moderator

    Hi,

    I would like to check but the login provided no longer works.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 6, 2017 at 3:53 am #1318618
    duvalcs
    Participant

    Ignore this for now I think this is a hosting issue as I am having some local server issues

    January 6, 2017 at 8:08 am #1318817
    Joao
    Moderator

    Thanks for letting us know,

    Cheers

    January 10, 2017 at 4:00 am #1323623
    duvalcs
    Participant
    This reply has been marked as private.
    January 10, 2017 at 9:45 am #1324036
    Rubin
    Keymaster

    Hey There,

    I’ve validated the site for you and you’re all set!

    January 10, 2017 at 10:31 am #1324117
    duvalcs
    Participant

    Thanks Rubin, anything I can do in the future to keep this from happening?

    January 10, 2017 at 11:14 am #1324193
    Rahul
    Moderator

    You’re most welcome!

    If this happens again, kindly let us know. We are always here standing by to assist you in anyway.

    Thanks for understanding.

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