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  • September 23, 2016 at 5:16 pm #1188406
    jmartinos
    Participant

    Hello,

    I have just validated my X theme and went to install the Content Doc plugin. When I clicked the install button, i was taken to a blank page that said “You do not have sufficient permissions to access this page.” This is happening when I try to install any of the X theme extensions. I have tried to research solutions but couldn’t find anything I could understand. What do I need to do to be able to install the x theme extensions?
    My website is: http://www.eliteithome.com/lp
    I’m using WordPress 4.3.6 and Theme X 4.1.1

    September 23, 2016 at 8:57 pm #1188705
    Friech
    Moderator

    Hi There,

    Thanks for writing in! WordPress 4.3.6 is outdated, please update it to the latest version. After that update your X|Theme as well and re-validate your site.

    updating your theme and plugins

    Let us know how it goes.

    Cheers!

    September 26, 2016 at 9:46 am #1190905
    jmartinos
    Participant

    I have updated my WordPress to 4.6.1 and re-validated X theme. I then tried installing X theme extensions again and now I am receiving this message: “Sorry, you are not allowed to access this page.” Please advise me on what to do.

    Thank you for your help!

    September 26, 2016 at 10:19 am #1190952
    Rupok
    Member

    Hi there,

    It seems you have permission issue for your directories. Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/

    If the issue still persist, check if you are using any security or caching plugin that might interrupt by settings such security configuration. Let’s disable them and try again.

    Thanks!

    September 26, 2016 at 2:52 pm #1191319
    jmartinos
    Participant

    Thank you for your response. My WordPress file and folder permissions are now at the correct settings and I am still receiving the same message as above. The settings have been verified to be correct, so i know it is no longer an issue. What other problem could be preventing me from installing the extensions?

    September 26, 2016 at 3:30 pm #1191364
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    September 26, 2016 at 3:53 pm #1191396
    jmartinos
    Participant

    I cannot provide the credentials you are asking for due to security of the site and accounts. Is there another solution to this issue?

    September 26, 2016 at 6:21 pm #1191515
    Darshana
    Moderator

    Hi there,

    You’re using an older version of X theme and Cornerstone plugin which should be the cause of this issue. You can see the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).

    Then update your X theme & Cornerstone plugin (https://community.theme.co/kb/updating-your-theme-and-plugins/). After that, try installing extensions.

    Let us know how it goes.
    Thanks!

    September 27, 2016 at 9:51 am #1192380
    jmartinos
    Participant

    That worked! Thank you for your help.

    September 27, 2016 at 10:08 am #1192418
    Darshana
    Moderator

    Glad we were able to help 🙂

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