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[robotpants]

Hi, I’m trying to update my X theme and such. The dashboard is green across the board for validation but the update page says I need to validate and when I try and update, I get “Update package not available.”

Site details to follow!

[robotpants]

This reply has been marked as private.

[Christopher]

Hi there,

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope it helps.

[robotpants]

Sadly I get the same result. Tried it twice. Even after, I got to update the theme and it says:

Update Available

There is a new version of X available. View version 4.5.2
Validate X to enable automatic updates

Is this an issue because the dev site is on a different URL? Was not an issue before.

[robotpants]

Ok looks like I was able to update the theme but still cannot turn on auto-updates. :/

[Paul R]

Hi,

Please note that automatic updates means you’ll get an update notification but you still need to click it for the theme to update.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

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