Docs

[thek9way]

Hi there,
for some reason the poster is not showing for videos on some browsers including mobile.
Happens on pages:
http://www.thek9way.co.nz/dog-walking-auckland/ (two videos at pretty much at the bottom of the page)
http://www.thek9way.co.nz/dog-training-auckland/ (under heading “Example lead training results in one session…”)

How can I fox this?

Thanks,
Bastian

[Rahul]

Hey There,

Thanks for writing in!

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If this doesn’t help, kindly let us know. We’d be happy to assist you with it.

Thanks!

[thek9way]

Hi there,
I don’t quite get the connection with a plugin.
The poster shows on Chrome and Firefox, but not on Safari, nor on the standard Android and iPhone browser.

Please advise.

Thanks,
Bastian

[thek9way]

All sorted.
After setting a specific poster per video it works. Previously I had not set a poster as Chrome and Firefox did not seem to need to display a picture, but Safari and others do. After setting a poster it works on all browsers so far.
Cheers

[Friech]

Glad you sorted things out, and thanks for the information. Please feel free to get in touch with us regarding any further queries about the X|Theme and Cornerstone.

Cheers!

[Author]

Posts