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  • April 26, 2016 at 2:10 pm #900837
    Saso Oven
    Participant

    Hey guys,

    It’s really not my day today.

    I am having problems with X theme validation after I migrated one of my webpages from localhost test environment to live domain. I validated two X licenses right after purchase and now I am unable to generate a new API after I unassigned one of those sites from localhost.

    I will probably have a similar problem with my second site (also currently in development on localhost) once I decide to move it on live domain because I accidentally unassigned it thinking it’s I am unassigning the first one (I mixed up licences of both localhost sites today).

    I would very much appreciate your help.

    Thanks!

    Sašo

    April 26, 2016 at 11:28 pm #901428
    Prasant Rai
    Moderator

    Hello Sašo,

    Thanks for writing in! Please navigate to your license page first here: https://community.theme.co/users/ovensaso/licenses/

    Then make sure you verified your purchase code in there. Also make sure that it is the correct URL that is tied to that purchased code. Then login to your WordPress site, at the bottom of Addons panel Revoke the validation.

    screenshot

    And then just scroll back to top, and you should see the validation field, re-validate the site with the Purchase Code assigned.

    screenshot

    API key no more, you can use the Purchase Code directly to validate your site.

    For more detail you can also visit our updated product validation guide:

    https://community.theme.co/kb/product-validation/

    Let us know how it goes.

    April 27, 2016 at 8:55 am #902186
    Saso Oven
    Participant
    This reply has been marked as private.
    April 27, 2016 at 9:04 am #902208
    Rubin
    Keymaster
    This reply has been marked as private.
    April 27, 2016 at 10:14 am #902381
    Saso Oven
    Participant

    Thank you Rubin, I appreciate it very much.

    Cheers,

    Sašo

    April 27, 2016 at 6:59 pm #903228
    Jade
    Moderator

    You’re welcome Sašo.

    April 28, 2016 at 5:05 am #903823
    Saso Oven
    Participant
    This reply has been marked as private.
    April 28, 2016 at 9:00 am #904153
    Rubin
    Keymaster

    Hey There,

    I’ve removed your second account and you can now take the purchase code of your old account and add it to your primary account. All the best 🙂

    July 27, 2016 at 11:07 pm #1106484
    masontheditgod
    Participant

    Hey I’m having a similar problem. Same domain name but had to add hosting to it after the WP site expired. Now it doesn’t even load after I paste in my validation code and press enter. Help?

    July 28, 2016 at 1:00 am #1106586
    Rupok
    Member

    Hi @masontheditgod

    Let’s remove the site from your Themeco account and re-assign again. Then try validating.

    Cheers!

    August 25, 2016 at 12:24 pm #1146965
    Saso Oven
    Participant
    This reply has been marked as private.
    August 25, 2016 at 3:27 pm #1147169
    Joao
    Moderator

    Hi There,

    Since your issue is not related to this thread, would you mind opening a new thread providing the same information and beside that provide your Wp Admin Credentials and FTP credential in a second private message.

    Thanks

    Joao

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