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X theme is taking forever to install. THe installation starts fine but seems tpo be hanging at “unpacking the package”. Any ideas on how to fix this. I have already tried adding a .htaccess file but that didn’t work.
Hi there,
Please check your URL as I get following message trying to access to your site :
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.Thanks.
Hello There,
I have logged to your site and installed X and the X child theme. What I did is this.
1] I downloaded the latest x.zip from the dashboard (https://community.theme.co/dashboard/)
2] I also downloaded the x-child.zip from here: https://community.theme.co/child-theme/
3] and then I log on to your site, went to Appearance > Themes and simply uploaded the zip files.All I see is the message “unpacking the package”. I edited your wp-config.php file because I am thinking that you maybe experiencing PHP memory limit exhaustion. I have increased your memory allocated to PHP. To increase it, I inserted these lines in your wp-config.php file:
define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );You can add it before the line
/*That's all, stop editing! Happy Blogging. */And still nothing happen. I ended up manually uploading the files using ftp. I even re uploaded Cornerstone. Normally, Cornerstone will automatically gets installed. In your case, it is different. This maybe a server related issue.
After an hour of investigation, I noticed that you are using PHP version 5.3.28 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:
Dear host, I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following: - PHP 5.6 or greater - MySQL 5.6 or greater - The mod_rewrite Apache module Looking forward to your reply.And moreover, you also need to increase your PHP time limit so that you can install plugins even plugins from WordPress repository. You will need to ask assistance from your host to do so.
Hope this helps. Kindly let us know.
OK here’s how i fixed the issue.I got on to my host provider they didn’t have the required php version because I have an older windows server version and couldn’t upgrade but assured me wordpress 4.5 does work.
So then I:
1. Reinstalled WP fresh.
2. Tried to install x theme by control panel. I had no success so I uploaded X theme and child theme by ftp to the wp-content/themes folder.
3. I noticed cornerstone was missing when I went to the folder. I also noticed the zip folder had not extracted the contents so I extracted them locally and reuploaded.
4. Went in to the WP control panel cornerstone installed perfect and all associated addons.
5. I tried unsuccessfully installing plugins from the WP page. So I downloaded the plugin locally from the WP site and ftp the contents to the plugins folder. Plugin activated perfect.
Summary: It looks like the issue is indeed a php version issue as stated by the support crew but my workaround is to ftp everything. In my case my site is mostly static so it works for me.
Advice: Make sure your product has the following:
– PHP 5.6 or greater
– MySQL 5.6 or greater
– The mod_rewrite Apache module.
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