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[trendingtips]

Hello,

I’ve been trying to append my license code of X to my account to get the extensions support but it keeps giving me this error message after inputting:

array(6) {
[“headers”]=>
object(Requests_Utility_CaseInsensitiveDictionary)#521 (1) {
[“data”:protected]=>
array(4) {
[“date”]=>
string(29) “Thu, 22 Sep 2016 18:36:58 GMT”
[“server”]=>
string(58) “Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4”
[“content-length”]=>
string(3) “491”
[“content-type”]=>
string(29) “text/html; charset=iso-8859-1”
}
}
[“body”]=>
string(491) ”

Not Found

Thanks for reviewing!

[Joao]

Hello There,

Thanks for providing the login information. I can confirm that the error is existing in your site. This issue is related to SSL. Your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests

For more troubleshooting and validation connection issues, please check out our knowledge base here:

https://community.theme.co/kb/connection-issues/

Hope this helps.

[trendingtips]

Hello,

I applied the line of code in to no effect and also followed your instructions on contacting the host on the other page.

I made sure to:
– Ensure my site can reach this domain: community.theme.co
– Ensure PHP is configured with the latest CA Root Certificates.

It still gives the same error, what would you recommend me doing to resolve it?

[Rad]

Hi there,

Please check these related threads,

https://community.theme.co/forums/topic/validation-fix-installed-curl-on-my-vps-and-it-works/
https://community.theme.co/forums/topic/i-get-this-uh-oh-we-couldnt-check-if-this-license-was-valid-details/

Thanks!

[Author]

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