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Hi there. When I verify my purchase with the envato purchase code throws an error: Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

I tried to re-assign again and again but doesn’t works.

[Christopher]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

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This reply has been marked as private.

[Joao]

Hi There,

Please evoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco. https://community.theme.co/my-licenses/ > and try again.

Let us know how it goes,

Joao

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[Rupok]

Hi there,

Did you use the code on another site? In that case you need to revoke from WordPress admin – http://prntscr.com/dgj6d8

Thanks!

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[Rubin]

Hey There,

The purchase code you’ve mentioned is assigned to: mioo.co and under the ownership of a different account are you the owner of that account / do you want to move that purchase code to your primary account?

[Author]

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