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  • December 29, 2016 at 12:14 pm #1308834
    maxxabillion
    Participant

    Wordpress v4.7
    X-Theme v4.6.4
    Cornerstone v1.3.3

    I am adding some pages to my site http://www.asatera.com in the footer area. I added the new pages to the footer menu, then added the menu to the footer widget. The new pages do not show in the footer and the footer widget doesn’t have any drop down arrows do display what I added to them. So, I pressed customize on the homepage and the X theme showed up, but the ‘X’ just continuously spins and nothing loads.

    Any help you can provide would be greatly appreciated

    December 29, 2016 at 12:18 pm #1308839
    Joao
    Moderator

    Hi There,

    Please refer to this thread:

    https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/

    Let us know how it goes,

    Joao

    December 29, 2016 at 12:41 pm #1308867
    maxxabillion
    Participant

    Thanks for the reply. I put in a request with my host provider to increase the memory. However, would this be tied the reason my header widgets aren’t working properly or displaying in the footer of my site?

    December 29, 2016 at 12:49 pm #1308875
    Joao
    Moderator

    Hi There,

    It could be.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    December 29, 2016 at 2:06 pm #1308940
    maxxabillion
    Participant
    This reply has been marked as private.
    December 29, 2016 at 2:33 pm #1308981
    Joao
    Moderator

    Hi There,

    I Can see some errors on your console while loading Customizer.

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes,

    Joao

    December 29, 2016 at 3:09 pm #1309010
    maxxabillion
    Participant

    Ok, you were right, it was a plug-in. Who would I talk to about the conflict, Themco, or the creator of the plug-in?

    December 29, 2016 at 3:15 pm #1309032
    Joao
    Moderator

    Hi,

    If it is a plugin that comes bundled with X we will provide support.

    If it is a thirdy party plugin that does not come bundled with X you should contact the plugin developer.

    Thanks

    Joao

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