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  • October 17, 2016 at 12:08 pm #1219592
    adhammond
    Participant

    I have installed Disqus, set up an account, activated it via the X-theme add-on menu (see img), entered in the correct shortcode name, enabled comments in settings > discussion (see img), blog post I enabled discussion (see img). Yet I don’t see the comment section. Please help!

    October 17, 2016 at 12:24 pm #1219619
    Thai
    Moderator

    Hi There,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    October 17, 2016 at 1:13 pm #1219677
    adhammond
    Participant
    This reply has been marked as private.
    October 17, 2016 at 1:41 pm #1219716
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    This issue occurs because of some JavaScript error which stopping Disqus to be displayed.

    Would you mind testing for a plugin conflict? You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how this goes!

    Thanks for understanding!

    October 17, 2016 at 1:55 pm #1219742
    adhammond
    Participant

    I deactivated all of the plugins except for X Disqus and it did not resolve the issue. :O

    October 17, 2016 at 9:41 pm #1220230
    Rad
    Moderator

    Hi there,

    It will only work on published post, Example http://adhammond.com/2016/10/18/blastoff/. It was a draft and when published, Disqus section appears.

    Cheers!

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