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[Proactik]

Hi there,
I’m experiencing a problem with x-theme on my site. When I go to “Appearance -> Customize” I got a blank page instead of the normaly customizer. I’m using x-theme version 4.6.2 and the customizer work as expected with fifteen opr sixteen themes.

thanks for your help.

[Rahul]

Hey There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Proactik]

This reply has been marked as private.

[Joao]

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

You could also try improving your memory limit.

Would mind adding this in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

If that does not work, please delete and re-install X and Cornerstone.

Let us know how it goes,

Joao

[Author]

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