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  • June 22, 2016 at 9:32 pm #1055604
    islandowl
    Participant

    I have emptied all caches. I do not have Cloudflare turned on. But none of the X plugins will update.

    Updating Plugin Cornerstone (1/4)
    An error occurred while updating Cornerstone: Update package not available.
    Updating Plugin Slider Revolution (2/4)
    An error occurred while updating Slider Revolution: Update package not available.
    Updating Plugin X – Custom 404 (3/4)
    An error occurred while updating X – Custom 404: Update package not available.
    Updating Plugin X – Email Forms (MailChimp) (4/4)
    An error occurred while updating X – Email Forms (MailChimp): Update package not available.

    June 22, 2016 at 9:37 pm #1055610
    islandowl
    Participant
    This reply has been marked as private.
    June 23, 2016 at 1:39 am #1055855
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Please revoke and re-validate your site with the steps below.

    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the purchased code again.

    Let us know how it goes.

    Cheers!

    July 28, 2016 at 8:33 pm #1108031
    islandowl
    Participant

    Worked! Thank you.

    July 28, 2016 at 11:48 pm #1108284
    Prasant Rai
    Moderator

    You are most welcome. 🙂

    November 7, 2016 at 4:07 pm #1247734
    stevepork
    Participant

    I’m seeing the same issue, after revoking and re-applying the licence.

    I am using the CloudFlare CDN however, could that be causing a problem?

    November 7, 2016 at 5:50 pm #1247812
    Jade
    Moderator

    Hi Steve,

    You can try disabling your CloudFlare CDN and see if it sorts it out.

    In case it won’t, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    November 11, 2016 at 1:08 pm #1253630
    stevepork
    Participant

    Disabling CloudFlare allowed me to update the plugin,
    but disabling CloudFlare is not a solution. I can’t ask my client to contact me every-time they wish to update their site.

    Please can you look into this for me?

    November 11, 2016 at 7:45 pm #1254085
    Friech
    Moderator

    Hi There,

    On your CloudFlare account, setup a Page Rules to ignore URLs with /wp-admin/ and /wp-login.php/.

    Thanks.

    November 20, 2016 at 4:11 am #1264152
    stevepork
    Participant

    There’s a new update that has been released and your suggestion hasn’t worked.

    November 20, 2016 at 4:53 am #1264178
    Christian
    Moderator

    Hey Steve,

    Please update X and Cornerstone first then try again.

    Thanks.

    November 20, 2016 at 8:36 am #1264296
    stevepork
    Participant

    X and Cornerstone is up-to-date.

    November 20, 2016 at 9:14 am #1264321
    Christian
    Moderator

    Hey there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 30, 2016 at 5:36 am #1275875
    stevepork
    Participant
    This reply has been marked as private.
    November 30, 2016 at 7:29 am #1275978
    Joao
    Moderator

    Hi There,

    Which Addon are you facing troubles?

    I was able to install Revolution Slider without problems.

    Let us know more details,

    Joao

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