[islandowlParticipant]

I have emptied all caches. I do not have Cloudflare turned on. But none of the X plugins will update.

Updating Plugin Cornerstone (1/4)
An error occurred while updating Cornerstone: Update package not available.
Updating Plugin Slider Revolution (2/4)
An error occurred while updating Slider Revolution: Update package not available.
Updating Plugin X – Custom 404 (3/4)
An error occurred while updating X – Custom 404: Update package not available.
Updating Plugin X – Email Forms (MailChimp) (4/4)
An error occurred while updating X – Email Forms (MailChimp): Update package not available.

[islandowlParticipant]

This reply has been marked as private.

[FriechModerator]

Hi There,

Thanks for writing in! Please revoke and re-validate your site with the steps below.

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the purchased code again.

Let us know how it goes.

Cheers!

[islandowlParticipant]

Worked! Thank you.

[Prasant RaiModerator]

You are most welcome. 🙂

[steveporkParticipant]

I’m seeing the same issue, after revoking and re-applying the licence.

I am using the CloudFlare CDN however, could that be causing a problem?

[JadeModerator]

Hi Steve,

You can try disabling your CloudFlare CDN and see if it sorts it out.

In case it won’t, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[steveporkParticipant]

Disabling CloudFlare allowed me to update the plugin,
but disabling CloudFlare is not a solution. I can’t ask my client to contact me every-time they wish to update their site.

Please can you look into this for me?

[FriechModerator]

Hi There,

On your CloudFlare account, setup a Page Rules to ignore URLs with /wp-admin/ and /wp-login.php/.

Thanks.

[steveporkParticipant]

There’s a new update that has been released and your suggestion hasn’t worked.

[ChristianModerator]

Hey Steve,

Please update X and Cornerstone first then try again.

Thanks.

[steveporkParticipant]

X and Cornerstone is up-to-date.

[ChristianModerator]

Hey there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[steveporkParticipant]

This reply has been marked as private.

[JoaoModerator]

Hi There,

Which Addon are you facing troubles?

I was able to install Revolution Slider without problems.

Let us know more details,

Joao

[Author]

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