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[Scott4Sierra]

Hello,

I inherited a client that uses an X Ethos Child Theme that was working fine until the latest update.

(See attached images)
I can’t seem to find a source of the issue except there was something with this update that is causing the issue. I tried deactivating plugins as well as creating a clean Child Theme and checking out the Live Preview but the issues with the menu/header, footer, background elements and general formatting remain. Please advise, this client is losing business while their site is down.

I’ve created a ‘maintenance’ home page since I can’t seem to get WP Maintenance plug-in to show up either. See any page for the issue and let me know and I’ll reactivate the primary menu (shown in photos), I had to turn it off to show a maintenance page.

Link URL: http://www.sierramtnguides.com/

Thanks,
Risa

[Scott4Sierra]

Files were too big, attached here…

[Lely]

Hi Risa,

It seems that you’re using an old child theme structure. See this:https://community.theme.co/forums/topic/child-theme-updates/

I can’t confirm this at the moment because you have renamed your child theme. Are you using stack specific child theme? If you’re not sure of this, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Scott4Sierra]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the information. It turns out that you have created your own child theme. You should have reference to our child theme to be able to check out what other things you need so that your own child theme will work out. I have fixed the issue by modifying your child theme’s functions.php file. I have added this lines before any of your custom functions.

<?php

// =============================================================================
// FUNCTIONS.PHP
// -----------------------------------------------------------------------------
// Overwrite or add your own custom functions to X in this file.
// =============================================================================

// =============================================================================
// TABLE OF CONTENTS
// -----------------------------------------------------------------------------
//   01. Enqueue Parent Stylesheet
//   02. Additional Functions
// =============================================================================

// Enqueue Parent Stylesheet
// =============================================================================

add_filter( 'x_enqueue_parent_stylesheet', '__return_true' );

// Additional Functions
// =============================================================================

If you need anything else we can help you with, don’t hesitate to open another thread.

[Scott4Sierra]

Thank you for the fix, at first blush it works great, maybe it’s the cache, but it seems to still be broken on Safari/mobile?

I had issues with the W3 cache plugin so I uninstalled it, should that be OK to reinstall now after this resolution?

Thank you for taking a look.

Risa

[Eric M]

we are having many issues in Ethos as well since the last update…able to see elements while logged in but not when logged out. Our issues are with dropdown menus, and anything feed related (blog, essential grid, soliloquy)

[Scott4Sierra]

This reply has been marked as private.

[Jade]

Hi Risa,

Do you have some custom code for the woocommerce template files? Kindly provide us with your FTP details so that we could check this further. Thank you.

[Scott4Sierra]

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[Rue Nel]

Hello Risa,

I think I have already resolve this issue. You have posted this in your other thread. https://community.theme.co/forums/topic/x-ethos-css-issue-on-other-browsers-password-protected-pages-dont-display/

If you need anything else we can help you with, please let us know.

Regards.

[Author]

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