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[Nathan]

My ‘X – Email Forms’ plugin is returning the error:

We're sorry! Something went wrong. We were unable to add your email to the list. Please try again later.

I’ve setup about 8 different plugins with Mailchimp integration so I know how it works, and I’m a bit confused.

All I want is email so it doesn’t have to do with required fields.

Please advise.

Nathan

[Nathan]

This reply has been marked as private.

[Nathan]

Seems to have magically fixed itself, unless you signed on already 🙂

Maybe the Mailchimp API was down.

Disregard.

[Nico]

Happy to hear that.

Feel free to ask us again.

Thanks.

[AJL_5]

Hi!

I’m having the same problem. Already have tryed to reset the API key and the ‘List fields and *|MERGE|* tags’ solution.
I’d like to have a full (combined) name field but can’t make it work.

Tks in advance for your help.

[AJL_5]

This reply has been marked as private.

[Joao]

Hi André

Even if you change the field so they are not required you still need to have the same fields on your X-Email-Forms and your Mailchimp list in order that it works.

If you wish to capture just the email, please remove the name and surname field from your Mailchimp list settings and it should work fine.

If you would like to have a full name field I recommend you keeping the first name field, changing the label of the field to full name.

But what is important is to have exactly the same fields on both ends in order that it works.

Hope it helps

Joao

[AJL_5]

Hi again!

Still having the same problem.
Tried changing the name field on mailchimp to FULL NAME, deleting the last name. Didn’t work.
Tried deleting all the name fields and leaving only the email field. Same result.
As you can see, I’ve made different mail forms on the X Addon to fit with both options. None worked.

If it’s possible, I want a full name (combined) not mandatory field and a email field. Should be easy 🙂

Thanks again for your help.

[Rad]

Hi there,

Please login to your MailChimp Account then go to Lists > Tribo do Basquetebol > Settings > List Fields and *|MERGE|* tags. You’ll notice that your field is just Email, it doesn’t match with the fields you have at your X – Email forms. Even the basic form has no name fields https://us10.admin.mailchimp.com/lists/designer/?id=223485. Make sure that all fields on both ends should match.

Example, if you choose Full ( Combined ) from Name Field at your X’s Email Forms. Then on your MailChimp account, it should be full name field as well.

Please check this related thread https://community.theme.co/forums/topic/x-email-forms-mailchimp-issue-reply/#post-251911 and this http://kb.mailchimp.com/lists/managing-subscribers/manage-list-and-signup-form-fields

Thanks!

[AJL_5]

Hi once again!

I’m really thankful for your help, but unfortunately it seems that something is still missing.

I deleted the email forms I had and created a new one (Junta-te à Tribo!). That X email form only has 2 fields: email and full name (combined). On the mailchimp side I have the same 2 fields. Still, it doesn’t work – same error.

[Joao]

Hi There,

Please enter the following line of code in file on /wp-content/plugins/x-email-mailchimp/email-mailchimp/fuctions/vendor/mcapi/Mailchimp.php:

curl_setopt($this->ch, CURLOPT_SSL_VERIFYPEER, false);

Let us know how it goes,

Joao

[AJL_5]

Hi

No difference.

Tks

[Rad]

Hi there,

The code should work, but seeing this issue means it’s not working or not applied correctly.

MailChimp Error: API call to lists/subscribe failed: SSL certificate problem: unable to get local issuer certificate. [Mailchimp_HttpError]

Would you mind providing your FTP login credentials as well? For the meantime, please follow this,

1. Replace this code

curl_setopt($this->ch, CURLOPT_SSL_VERIFYPEER, false);

with this,

curl_setopt($this->ch, CURLOPT_SSL_VERIFYPEER, TRUE);
curl_setopt($this->ch, CURLOPT_CAINFO, '/public_html/wp-content/ca/cacert.pem');

Make sure the path matches your site’s folder structure /public_html/wp-content/ca/cacert.pem

2. Download this certificate http://curl.haxx.se/ca/cacert.pem and upload it to /public_html/wp-content/ca/. Again, folder structure should match to your site, example, if your root folder is www, then it should be /www/wp-content/ca/.

If you’re not about this, then you may contact your hosting provider and let them set up the certificate for your site. This only means that your site is not properly configured to handle secured requests.

Thanks!

[AJL_5]

This reply has been marked as private.

[AJL_5]

As that /ca folder didn’t existed, I created it and uploaded the file.
Also replaced the code.
Not sure if did everything correctly.

Nothing has changed.

[Author]

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