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[WilliamHTBAMS]

I am trying to edit my site, but every time I click on “Customize”, it brings me to the loading screen and flips the X logo back and forth.

After talking to my hosting site, I was able to bump the php memory limit to 512mb. After this, the problem still continues.

Please advise ASAP

EDIT: I just saw the last thread and didn’t see where the comments got to the 2nd page. My bad. I changed the login information because of the delay between my response the rep’s response. Please respond to what I need to provide I will send another private message

[Rue Nel]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

I’ve checked your other threads. Is this the site, https://hxwtxbxxmxsxcsxccxss.com/, in question? It seems that there is a fatal error going on. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, there should have some error output describing the issue in more detail.

Please let us know how it goes.

[WilliamHTBAMS]

The issue came from the plugin WPtouch Mobile plugin. I removed that and the issue was fixed.

[Christopher]

Glad to see that you were able to fix this.

[Author]

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