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Archive / X – Automatic Updates not working (revoked in WP cpanel & reassigned url)
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  • December 27, 2016 at 5:06 am #1305470
    jonathansorum
    Participant

    I’m having issues with automatic updates not working on X.

    I’m expecting to get 4.6.4 – but the update page states that 4.4.2 is the most recent one.

    Actions taken to resolve:
    In WP I’ve revoked the license
    On Themeco I’ve removed and re-added my site url

    Site url: sorum.com
    WP version: 4.7
    Cornerstone: 1.3.3

    Worth mentioning is that earlier today I couldn’t access wp-admin, got an error with Cornerstone plugin. Had to manually update Cornerstone via FTP (using 4.6.4 package) to regain access to my WP Dashboard. Could my automatic update issues be related?

    December 27, 2016 at 5:14 am #1305479
    Paul R
    Moderator

    Hi,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    December 27, 2016 at 11:35 am #1305975
    jonathansorum
    Participant
    This reply has been marked as private.
    December 27, 2016 at 11:40 am #1305980
    Rupok
    Member

    Hi there,

    I am getting error on login page – http://prntscr.com/dojevk

    Perhaps you changed the login URL or a plugin might causing this by changing permission. Let us know how we can log in to your site. You can remove the third party plugins from FTP if you can’t access wither.

    Thanks!

    December 27, 2016 at 12:45 pm #1306095
    jonathansorum
    Participant
    This reply has been marked as private.
    December 27, 2016 at 8:38 pm #1306588
    Rad
    Moderator

    Hi there,

    Would you mind providing your FTP login credentials as well?

    I installed debug bar plugins and yes, there is no out going requests for theme.co, maybe something is blocking it. I’ll see if I can find out something through FTP.

    Thanks!

    December 28, 2016 at 1:08 am #1306804
    jonathansorum
    Participant
    This reply has been marked as private.
    December 28, 2016 at 5:27 pm #1307753
    Rad
    Moderator

    Hi there,

    Ah sorry, was looking on the different thread. I checked and it’s really pulling the 4.4.2 as the latest version. Which could be related to cache I’m correctly getting 4.6.4 in my own installations. The data are pulled as 4.4.2 when requesting, something might supplying the cache data. Would it be okay if I disable your W3 Total Cache and A2 Optimized plugin? I think they could be the culprit, but I can’t confirm it since disabling them may reset your configuration. Please backup your site first.

    Thanks!

    December 28, 2016 at 5:57 pm #1307781
    jonathansorum
    Participant

    Yes, sure! Go right ahead.

    December 28, 2016 at 11:06 pm #1308128
    Rue Nel
    Moderator

    Hello There,

    I have deactivated A2 Optimized WP and it seems this is the plugin that caused the issue.

    You can now update it to the latest version.

    December 29, 2016 at 2:59 am #1308264
    jonathansorum
    Participant

    Thanks for sorting it out! I think the A2 “flavor” of WP comes with a setting that blocks some update rights from plugins. Good for security, but I’ll remember to deactivate when doing updates.

    December 29, 2016 at 3:03 am #1308270
    Rue Nel
    Moderator

    You’re welcome! We’re happy to help you out.
    If you need anything else we can help you with, don’t hesitate to open another thread.

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