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[tonyrance]

I have two development sites:
I purchased a license for standalone cornerstone to use with one of those site and it works great.
I also purchased a license for “X” which comes with cornerstone included. I am not able to access cornerstone within the “X” environment at this time. This is after the validation process. Please assist. Thank you

[Rue Nel]

Hello There,

Thanks for writing in! The Cornerstone license code can only be used to validated Cornerstone. At the same time, X theme license code can only be used to validated X theme. Once X theme is validated, Cornerstone gets validated and relies on the validation of the X theme. There are cases that Cornerstone will ask you to validate it even if you are using an X theme. This issue mostly occurs when you have renamed the parent x theme folder to something. This is because Cornerstone will look for the parent x folder name and it cannot find it, it will set Cornerstone as a standalone plugin which would mean that you are using a different theme.

Would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Author]

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