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Hi there,
I have a coupled of pages which are translated by an external WPML service.
I copy the content of the page to a document, delete the content in WP, refresh the page and start to edit in cornerstone to rebuild the page.
What is strange is that cornerstone does not actually load, but breaks off and returns me to the homepage.On non translated pages cornerstone works as usual.
Any ideas on your side to solves
Hi there,
We will require your login credentials to check your setup. Please provide us with the page URLs that you’re having issues, along with your login credentials so we can take a closer look. To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Hello There,
Upon checking on the page there seem to be a JS error. Could you please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Please let us know how it goes.
Hi,
i disabled all plugins, but unfortunatly it did nog solve the problem.
Anything else i can try?
thanks already.
Hello There,
Are you using Cloudflare? The Cornerstone builder takes place on the front end, so sometimes Cloudfare tries to cache its resources. This can cause stale data to be loaded. To resolve this, you’ll need to disable Cloudfare when the builder is in use. This won’t effect front end performance at all.
1. Log into CloudFlare and navigate to “Page Rules”
2. Add a new rule using this URL pattern: *.example.com/*?cornerstone=1
3. Under custom caching, enable “Bypass cache”
4. Turn Performance “Off”If you’re still having issues editing a page, you may need to login to Cloudfare again and purge the cache.
Please let us know how it goes.
Hi there,
Cloudflare is indeed setup, but is already in pause mode for a couple of reasons.
I would say mustbe something else then.
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