Docs

[jlhsolutions]

I just upgraded my site to the latest version of X (4.6.1) and now I can’t see anything in the Admin panel. I used my FTP client and started disabling plugins one by one until I was able to see the back-end again. It turns out it’s cornerstone. Every time I disable it, it gives me an error saying its needed by X Theme and then re-downloads the plugin, enables it, and then I can’t see anything again.

Is there something I can do so I can get a working version of cornerstone and see the back-end of my site?

[Rahul]

Hey There,

Thanks for writing in!

You can check with few things first to identify the issue. First, you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help to identify your issue, you can create an error log of possible errors that could happen. In the “wp-config.php” file, replace the line that says define( ‘WP_DEBUG’, true ); // Or false with the following code:

/**
 * This will log all errors notices and warnings to a file called debug.log in
 * wp-content only when WP_DEBUG is true. if Apache does not have write permission,
 * you may need to create the file first and set the appropriate permissions (i.e. use 666).
 */

define( 'WP_DEBUG', true ); 
if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
}

This will create a log file in wp-content called debug.log. When you reload the page, it will record any possible errors.

Let us know how it goes!

[jlhsolutions]

This reply has been marked as private.

[jlhsolutions]

This reply has been marked as private.

[Rad]

Hi there,

Looks like cornerstone is not properly installed. Please delete cornerstone by FTP, then login to your admin and go to Addons page and let it install it automatically. Delete X Shortcodes plugin if you still have that one.

Thanks!

[jlhsolutions]

I deleted the Cornerstone folder inside of wp-content. I didn’t have a folder for X Shortcodes.

As soon as it reinstalled Cornerstone, the admin page is blank again. Any ideas what is going on here?

[Rue Nel]

Hello There,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[jlhsolutions]

This reply has been marked as private.

[jlhsolutions]

Let me know what you find out is the problem. I haven’t been able to edit my site since I updated the theme a couple of weeks ago.

[Christopher]

This reply has been marked as private.

[jlhsolutions]

I reset the password to the password above and was able to get in. Let me know what you find out.

[Nico]

Hi There,

I have removed your cornerstone and the admin is working again. I could see that the error is in your plugin probably because it is not uploaded properly or you are using a lot of plugins that your setup could not able to carry. Please try contacting your hosting regarding this issue to increase your setup memory allocation.

I have tried to reinstall cornerstone in your setup however my connection to your setup is always cutting. Please try installing your cornerstone again after contacting your hosting.

Thanks. Let us know how it goes.

[jlhsolutions]

I will submit a ticket to my hosting company and see what they say. How much memory allocation should I request?

As for hosting, do you have any recommended companies?

[Rad]

This reply has been marked as private.

[Author]

Posts