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  • January 1, 2017 at 5:01 pm #1311896
    alainrumpf
    Participant

    Hi there,

    I updated my website theme (X) and plugins and now the following messages appears instead of my website http://www.aswisswithapulse.com :

    Fatal error: Call to undefined function x_get_view() in /home/content/p3pnexwpnas10_data03/07/2498807/html/wp-content/themes/x/page.php on line 17

    I use WordPress version 4.7, X version 4.3.0 and Cornerstone version 1.3.3

    Can anyone help? From the message it looks like there might be a problem with the theme but I’m very unexperienced and don’t know how to fix this.

    Thanks

    January 1, 2017 at 10:45 pm #1312132
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 2, 2017 at 1:59 am #1312262
    alainrumpf
    Participant
    This reply has been marked as private.
    January 2, 2017 at 2:08 am #1312269
    Rupok
    Member

    Hi Alain,

    It seems your theme was not updated properly and some files might be missing. Kindly remove the theme folder x from wp-content/themes/ and upload a fresh copy of X. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

    Then place the extracted theme folder under wp-content/themes/ folder using FTP.

    Let us know how it goes.

    January 2, 2017 at 2:40 am #1312295
    alainrumpf
    Participant

    Thanks. How do I access FTP?

    Alain

    January 2, 2017 at 2:46 am #1312301
    Rue Nel
    Moderator

    Hi Alain,

    Thanks for updating in!

    To access ftp, please check out this link: https://www.siteground.com/tutorials/ftp/filezilla.htm

    Perhaps this could help:

    Hope this helps.

    January 2, 2017 at 3:59 am #1312379
    alainrumpf
    Participant

    All sorted. Thank you!!!

    January 2, 2017 at 4:02 am #1312380
    Thai
    Moderator

    If you need anything else please let us know.

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