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  • September 27, 2016 at 9:53 pm #1193330
    SarDira
    Participant

    Hello,

    I have this wired problem where my whole dashboard shifts to the left. The website becomes unusable.

    I think this only happen when I install WPML and select Arabic (RTL)

    September 28, 2016 at 12:00 am #1193405
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    October 1, 2016 at 2:15 pm #1198680
    SarDira
    Participant
    This reply has been marked as private.
    October 1, 2016 at 10:10 pm #1198989
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! I have logged in and I could not replicate the issue. Upon checking, this is what I see: http://prntscr.com/corq0z. It could be a caching issue. Please try to clear your browser cache or use Chrome’s incognito mode and test your site again.

    Please let us know how it goes.

    October 7, 2016 at 11:25 am #1206951
    SarDira
    Participant

    Hello again,

    It happens on 4 different computers at 3 different locations both Mac & Win. So it is not a cache problem.

    I discovered it happens when your dashboard is set to English (yours in the screenshot is Arabic). I also discovered it happens on pages that has WPML on it. I don’t know if I should go to you or WPML. But I think I should check with you first.

    Please try again and go to Posts tab or Pages tab. I’ve set your language as English.

    Thanks for your patience 🙂

    October 7, 2016 at 8:55 pm #1207602
    Rue Nel
    Moderator

    Hello There,

    Thank you for the clarifications! I have tried it and I can confirm the issue. I could say that this is not X related. You can always switch to Twenty Sixteen theme to confirm. It sounds like you might be having an issue with a third party plugin or by WP itself. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

    October 10, 2016 at 9:23 am #1209974
    SarDira
    Participant

    Oh this is embarrassing now! I’m really sorry I should have done more tests. I tried to switch plugins but never thought of trying to switch the theme.

    Well. Anyways this is a proof that you guys are knowledgeable and you earned your place as the makers of the best theme in the market 😉

    Cheers and sorry again for your valuable time

    October 10, 2016 at 10:17 am #1210059
    Rahul
    Moderator

    Thank you so much for your kind words.

    Let us know if we can help with anything else.

    Thanks for using the X theme.

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