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[MischiefInc]

I am using WooCommerce and WooCommerce Simple Storewide Sale with X Theme. The banner in this image (https://codecanyon.net/item/woocommerce-simple-storewide-sale/14867971) does not display at all when a sale is enabled. The function is this one…

https://docs.woocommerce.com/wc-apidocs/function-woocommerce_demo_store.html

Is there anything I can do to make this banner show up in my store?

Thanks,
Alex

[Nico]

Hi There,

Thanks for writing in.

First, You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

Thanks.

[MischiefInc]

It doesn’t even look like the file exists in the WooCommerce install that I did through X Theme. Does X Theme allow for these kinds of banners?

[Lely]

Hello Alex,

Would you mind providing us with login credentials so we can take a closer look on your settings? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Please note that we don’t have control on how third party plugin works. Integration question should always be directed the plugin developers. Based on the link you have provided it should be available once its enabled. Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[MischiefInc]

This reply has been marked as private.

[Lely]

Hi Alex,

Thank you for the credentials. It is there when I checked at the bottom of your page. See this:http://screencast-o-matic.com/watch/cDXUfKQQHN. Regarding it’s position, please check in with the plugin developer. There’s no CSS attached to it that will control it’s position that’s why it is at the bottom.

Hope this helps.

[MischiefInc]

Thanks I will check with them!

[Nabeel A]

Do let us know how this goes!

[Author]

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