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  • November 7, 2016 at 9:23 am #1247187
    lukasjan
    Participant

    Hello,

    Can you help me out?
    When I add item to woocommerce cart, fill out contact details I cannot choose payment methods, they are greyed out.
    Store URL:
    http://www.mhealth.lt/produktas/lumo-lift-laikysenos-kontrole/

    Thanks,

    Lukas

    November 7, 2016 at 10:49 am #1247337
    Rupok
    Member

    Hi Lukas,

    It seems your payment method is not set properly. Let’s check your payment method and gateway.

    Thanks!

    November 8, 2016 at 4:49 am #1248459
    lukasjan
    Participant

    Hello,

    Thanks for your answer. I configured completely at least one of my payment methods and checked to activate it, but checkout is still greyed out.

    Lukas

    November 8, 2016 at 4:53 am #1248463
    lukasjan
    Participant

    Also, when I press keyboard enter button in that page red line appears, which states “Unable to load XML from remote server”

    November 8, 2016 at 5:17 am #1248504
    Thai
    Moderator

    Hi There,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password
    – FTP Account

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 8, 2016 at 5:25 am #1248514
    lukasjan
    Participant
    This reply has been marked as private.
    November 8, 2016 at 5:37 am #1248520
    Thai
    Moderator

    Hi There,

    I could see that there is a 500 internal error when the checkout page loaded:

    http://i.imgur.com/aBlBZef.png

    Could you please disable the CloudFlare then provide us with your FTP account?

    Many thanks.

    November 8, 2016 at 6:09 am #1248547
    lukasjan
    Participant
    This reply has been marked as private.
    November 8, 2016 at 7:10 am #1248600
    Thai
    Moderator
    This reply has been marked as private.
    November 8, 2016 at 9:54 am #1248812
    lukasjan
    Participant

    Thank you!
    Deactivated that gateway payment plugin and other payment methods now work fine.

    November 8, 2016 at 9:56 am #1248816
    Thai
    Moderator

    You’re most welcome 🙂

    If you need anything else please let us know.

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