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  • June 3, 2016 at 9:58 am #1024321
    SirRahikkala
    Participant

    Hey

    For some reason the page layout for the main shop page changed after update and I cannot changed it back any way. It used to have products in grid but now they are huge images with some description.

    June 3, 2016 at 3:23 pm #1024717
    Joao
    Moderator

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    Thanks

    Joao

    June 4, 2016 at 2:04 am #1025358
    SirRahikkala
    Participant
    This reply has been marked as private.
    June 4, 2016 at 2:21 am #1025369
    septillion
    Participant
    This reply has been marked as private.
    June 4, 2016 at 7:42 am #1025586
    SirRahikkala
    Participant

    Anyone?

    June 4, 2016 at 9:18 am #1025651
    SirRahikkala
    Participant

    It seems that X has some conflict with WPML since disabling that after your updates, everything is back to normal.

    June 4, 2016 at 6:06 pm #1026003
    Rad
    Moderator

    Hi there,

    It’s probably just a setting as I can’t replicate this on my installation. And under WPML Multilingual Options, I can’t disable some options (greyed out). This could be between woocommerce and WPML. Would you mind providing your FTP login credentials as well?

    Thanks!

    June 5, 2016 at 2:12 am #1026325
    SirRahikkala
    Participant
    This reply has been marked as private.
    June 5, 2016 at 6:07 pm #1026991
    Rad
    Moderator

    Hi there,

    Can’t find what’s causes this but since you’re only utilizing one language, how about deleting the other languages? And delete the corresponding translation page (4 for English but never used, 0 for Finnish, the rest is for Swedish). Then re-add them again when you need it (when you’re finish working with your main language).

    Then in admin, please make sure the language selected is Swedish, then go to this page http://www.nutrolin.se/wp-admin/admin.php?page=wc-status&tab=tools and click Install Pages button. That will re-install all pages and re-attach them, and it’s important to attach them on pages that use the main language.

    Thanks!

    June 6, 2016 at 2:06 am #1027483
    SirRahikkala
    Participant

    Thats really not option since WPML is there due we need different admin language (English) for persons who do order processing.

    Could you escalate this?

    June 6, 2016 at 4:14 am #1027660
    Rad
    Moderator

    Hi there,

    In that case, please clone your site into staging/testing, where we can change and edit content/settings. That’s the only way to continue the investigation. Even if I escalate this, there no guarantee that we can find the cause since we can’t even touch or change the live site 🙂

    Thanks!

    June 6, 2016 at 4:19 am #1027668
    SirRahikkala
    Participant

    Really? clone the whole site just to find that bug? I don’t think we have such resources to do so. I just have to wait that you find the bug with help of others who has the same issue since we are not the only one based on search here.

    June 6, 2016 at 5:31 pm #1028831
    Rad
    Moderator

    Hi there,

    In that case, please stay tuned while I’m troubleshooting it on installation that has this issue. Currently, I don’t have this issue on my installation, and I’ll try finding it or install a fresh one.

    Thanks.

    June 7, 2016 at 12:02 am #1029301
    Rad
    Moderator

    Update: please follow the recommended fix here https://community.theme.co/forums/topic/wpml-5/?replyto=1026860#post-1029292

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