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[Drascia]

I am having a very specific problem concerning the activation of WooCommerce and the validation of xTheme. (WordPress version 4.7).

Case 1: xTheme installed, activated and validated first, WooCommerce activated second.
Result: Error 500 internal server error. (and I need to re-install WordPress altogether)

Case 2: WooCommerce installed and activated first, xTheme installed, activated second.
Result: xTheme cannot check if the license is valid. I get the following error: “Uh oh we couldn’t check if this license was valid.”

The fact that each of WooCommerce and xTheme being functional independently leads me to believe that this is a xTheme problem and not a server problem, please advise?

[Rupok]

Hi there,

Sorry to hear that you are having trouble. Are you installing WooCommerce from X Addons menu? If so, kindly install this from Plugin repository instead. And if you face any error, you can just remove the plugin from wp-content/plugins/ instead of installing WordPress again.

Let us know how it goes.

[Drascia]

Hi,

I have tried both but it does not make a difference unfortunately…

[Rupok]

Hi there,

In that case we can check your setup. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Drascia]

This reply has been marked as private.

[Christopher]

Hi there,

#1 Thanks for writing in! After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

#2 Using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

Hope it helps.

[Drascia]

Okay i will do that, thank you!

[Thai]

Let us know how it goes!

[Drascia]

Okay so the problem is turning out to be a lack of memory, I submitted a ticket with my service provider.

[Rad]

I see, thanks for sharing. Yes, memory limit could be the culprit since every software need memory allocation.

Thanks!

[Author]

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