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  • June 20, 2016 at 11:09 am #1050908
    Scot B
    Participant

    Hi I am hoping you can help.

    I have a site going live next week and the latest woocommerce update seems to have done something strange to the product categories.

    I can see in the category sidebar that multiple categories are showing more than once. this is also the case when looking at the categories in wpadmin.

    I initially had my hosting company have a look at the problem and this is what they came back with.

    I carefully checked your case and managed to replicate the issue.

    Unfortunately, this seems to be an issue with WooCommerce and is beyond the scope of our hosting-related support. It is not directly connected to a server-side issue and does not indicate a problem with the hosting service we offer.

    I have tried deleting the extra categories but that deleted all instances of each category. I have since restored a backup prior to the deletions.

    I will add a private link to the site below

    Thank you

    June 20, 2016 at 11:11 am #1050911
    Scot B
    Participant
    This reply has been marked as private.
    June 20, 2016 at 1:35 pm #1051169
    Nabeel A
    Moderator

    Hi there,

    Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    June 20, 2016 at 3:41 pm #1051399
    Scot B
    Participant
    This reply has been marked as private.
    June 20, 2016 at 10:31 pm #1051876
    Rad
    Moderator

    Hi there,

    Have you tried deleting them all and add them again? Those categories use the same ID and slug, hence, all editing, deleting, or any change will be applied on same ID/Slug.

    Do you have any custom code that manually import/add products and categories? I like to check it but the provided FTP login credentials are wrong.

    But I think, your data is already affected, hence, the only possible solution is deleting and manually add them.

    Thanks!

    June 21, 2016 at 3:08 am #1052109
    Scot B
    Participant

    Thank you for the information and for looking at the problem.

    each of the categories was manually input, no importing or duplication plugins etc.
    Everything was fine until the data migration of the latest woocommerce update.

    Not a problem I will delete and recreate. not ideal, but needs must

    June 21, 2016 at 3:25 am #1052132
    Christopher
    Moderator

    Please let us know how it goes.

    June 21, 2016 at 11:55 am #1052819
    Scot B
    Participant

    Deleting and rebuilding worked thank you.. although was a right royal pain in the ass 😉

    June 21, 2016 at 12:31 pm #1052906
    Thai
    Moderator

    You’re most welcome 🙂

    If you need anything else please let us know.

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