Docs

[sleepingbearfarms]

Hi,

I am unsure if you’ll be able to replicate this.

https://sleepingbearfarms.com

WordPress Version 4.5.3
X Theme 4.6.1

When a user tries to checkout, any modification of information on the page will trap them in an AJAX reloading cycle. For instance, if the form is pre-populated with your name and address, via your browser, and you change the address – when you enter your CC number, the page will reload – and clear your CC number. It is impossible to complete an order in this manner. Conversion rates have plummeted from 4% to less than 1% in the past three days and I suspect this is the reason.

I have activated and deactivated plugins. Unsure what else to try. Can you help??

[Rue Nel]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[sleepingbearfarms]

This reply has been marked as private.

[sleepingbearfarms]

Also just to clarify –

This appears to only happen if someone changes the address info that has been filled in by the browser (auto-fill). At least, that’s the only instance I have found in testing. For instance, if it auto-populates 123 Main St, and I change that to 122 Main Street, and then go to enter my payment info, the page refreshes (and loses the payment info) everytime you enter it. It calls the “sitename.com/?wc-ajax=update_order_review” function (? maybe not the right word) each time. But clears the CC number. So it’s impossible to order.

[Nabeel A]

Hi again,

Thank you for providing the credentials. It looks like you’re using few WooCommerce Addons which could be breaking the theme. Try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

[Author]

Posts