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[Doubleshotdesign]

Hey Support!

All of the sudden, the WooCommerce short description area is simply getting overwritten/replaced by whatever content is in the standard description box.

I can change the content, hit ‘Update’, refresh the products page – see the changes have appeared… Wait 20 secs… Refresh again – BAM, changes reverted back/replicating whatever is in the other description box.

So I go back into edit the product page, hit refresh and BAM there again the changes have also reverted back there to (been replaced with whatever is in the other description box). Doesn’t matter if its a simple product or variable product either.

This was working fine 24 hours ago when I updated a bunch of items on the clients store – I simply went to make a handful more changes and noticed the issue! Lastly, it’s happening on all products too. (Variant specific description text is fine)

Hopefully something simple! Thank you in advance.

X V 4.5.2
WooComm 2.6.1
URL: http://www.talkinghens.com.au
Product Example: http://www.talkinghens.com.au/store/feeders-tread-on/

Text I’m trying to insert into the short product description tab:

<p>Made in Holland from tough, galvanised steel - Tread-on Feeders are able to feed five hens for up to 10 days.</p><br>
<p><strong>Unsure what type of of feeder is best for your hens?</strong></p><br>
[button type="flat" shape="rounded" size="small" href="/feeder-information/" title="Feeders Guide"]Click for Feeders Buyer's Guide[/button]

[Rue Nel]

Hello There,

Thanks for writing in! Did you have any custom functions that modify the description which may have resulted to this issue. To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Doubleshotdesign]

Thank you kindly for offering to help out – I had inserted 1 line of JS into the customiser JS to try and shift the variant description box down to the ‘product description’ tab down the bottom, but didn’t even save the changes because it didn’t work.

There is custom PHP added to a child theme functions.php – only store functionality such as removing shipping options when certain classes are in the cart, and a 5% discount when multiple of a product is ordered etc. Nothing that should affect the description boxes anyway.

[Doubleshotdesign]

This reply has been marked as private.

[Doubleshotdesign]

This reply has been marked as private.

[Christopher]

Hi there,

I was able to replicate this in your site, please disable child theme and check your products pages while parent theme is active.

If the issue persists, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

[Doubleshotdesign]

Hi guys,

Found where the problem was coming from – I have LinkSync setup to sync the e store with their POS System. For some reason the settings had changed (could well have been the client) to sync product short descriptions between the two and obviously the Vend POS was throwing the description changes back due to the x shortcode thrown in there.

Should not have taken me this long to figure that out!

Thank you guys all the same – you lads rock!

[Rad]

Glad to know, and you’re always welcome! 😉

[Author]

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