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  • September 20, 2016 at 4:29 pm #1183740
    Larry K
    Participant

    hello,
    after almost 3 months of using Woo and X, and say about 100 orders…
    out of the blue, some placeholder data was saved on the customer record????

    anyone seen this before?

    I don’t think anything updated, etc. I didn’t 🙂
    But the order that came in today had it… I’m baffled as to HOW this happened?

    I’m guessing it was just a weird, fluke?
    but wanted to ask… just in case
    🙂

    thanks

    September 20, 2016 at 9:49 pm #1184113
    Prasant Rai
    Moderator

    Hello Larry,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    Thanks.

    September 20, 2016 at 10:23 pm #1184150
    Larry K
    Participant
    This reply has been marked as private.
    September 21, 2016 at 4:38 am #1184362
    Christian
    Moderator

    Hey Larry,

    Sorry but can you give us more details, screenshots and access to your WordPress admin so we could see the issue?

    You can also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

    October 6, 2016 at 12:07 am #1204626
    Larry K
    Participant

    well, really, it maybe was a one-time issue?
    I don’t know how to repeat the problem.

    BUT obviously, it happened 🙂

    October 6, 2016 at 12:36 am #1204654
    Rue Nel
    Moderator

    Hello There,

    It could be a caching issue. Since you have installed a caching plugin WP Fastes Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

    Hope this helps.

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